RPA Monitoring & Support

You've built your first 10 RPA robots and they're running in production, but your development team is spending more time handling exceptions and enhancing them to build your next RPA pipeline candidates as per your Center of Excellence guidelines. You've hit the 10 automation wall!

NSS provides RPA Sentinel and Managed Services Support so your development team can focus on deploying automation to increase value and ROI. NSS leverages cutting-edge AI driven centralized bot monitoring points, alerting and ticketing, and automation support for any automation platform. This is not a robot monitoring the robots, this is a turnkey external solution connected to your Orchestrator or environment that watches and alerts on transaction, job, or environment exceptions and issues. At the same time, the NSS RPA Sentinel can perform daily checklist activities with transaction success and exception reporting.

RPA Monitoring with NSS Sentinel

RPA Sentinel

Connected to your Infrastructure and Automation to watch for transaction exceptions, infra issues, and inefficiencies. Action is autonomically taken to mitigate issues where possible with escalation tickets opened.

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Daily Checklist Handling

From 50 to 500 points of daily checklist activities performed by the RPA Sentinel to free up your IT Support team. Daily reports with weekly summaries pointing to the successes and opportunities for enhancement.

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Change Management

ITIL aligned change management is possible with RPA Sentinel queuing and performing your bot updates, new releases, and platform upgrades with Change Board coordination and stakeholder involvement.

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Managed Service and Support

NSS staffs US-based Veteran and expert resources to provide Tier 1 through Tier 3 platform and RPA maintenance service and support on an 8x5 or 24x7 basis. Our service and support teams are platform certified and can be engaged through outsourced per bot pricing or contracted through dedicated POD deployment. Our goal is to ensure your automation are performing their tasks at all times as they were designed to do.

POD Structured

Our shared and dedicated POD models provide an engagement lead, business analyst, solution architect, and development resources to scale with the size of your RPA ecosystem and your business needs.

Runbook Driven

Our team will adopt and follow your established support processes to ensure incidents are handled and escalated based on Service Level specifics leveraging your applications and tools where needed.

Fully Integrated

Although NSS staffed, your RPA service and support POD seamlessly works directly with your teams to ensure proper incident, change, and problem management practices are followed to drive proper support outcomes.