RPA Center of Excellence and Automation Operating Model
Governance is a key component of any RPA initiative. RPA governance requires a detailed and clear strategy, effective risk management, discipline and commitment, proper documentation and information sharing, and constant self-evaluation. A single automation is very likely to have contact with multiple parts of an organization, therefore it is crucial to consider how governance will fit into the organization’s business roadmap.
NSS can work with you to establish a right-sized Automation Operating Model to enable your automation efforts to become more responsive, more agile, much less bureaucratic, and enable the organization to reduce risks when scaling automation across the enterprise.
The Automation Operating Model (AOM)
The Automation Operating Model (AOM) provides a blueprint of the RPA program and the necessary elements to scale such as executive vision, IT automation readiness, controls framework, and citizen model and attended strategy. The AOM is a top-down activity and is driven from upper-level leadership, and it is promoted with enterprise-wide objectives.
Additionally, the AOM is unique to each organization and is critical to scaling automation effectively. The operating model includes a map of how all the stakeholders and participants will interact. It defines the interaction requirements and role descriptions to ensure all participants know their processes and expectations. Besides defining interaction guidelines, the AOM defines how automation technologies will be included in the organization’s approach to providing service to the enterprise.
In addition, the AOM defines the guidelines, standards, and execution rules forthe automation program.
The RPA Center of Excellence (CoE)
An RPA Center of Excellence ties elements of success together in a centralized programmatic fashion to ensure the people, process, and tools within the structure are all moving in the same direction and generating impact in a scalable manner. Checks and balances for RPA scoping, designing, development, testing and deployment can be deployed to ensure communication is seamless within the business unit or organization.
​
A solid Center of Excellence with a foundation of Process and Tools and strong pillars of success will hold the weight of RPA stakeholders expectations, timeline and desired ROI as the RPA team deploys automation. The CoE structure provides the method to guarantee an ongoing output of automation based on RPA candidates, development capabilities and future scalability. The most difficult part of establishing a CoE is getting started. If you have 1 or 100 automations deployed, it’s never too late to put in the structure to ensure future scalability within your RPA deployment.
Key Responsibilities of the CoE
Even though the responsibilities of a Center of Excellence depend on each organization’s governance model, some of the most common responsibilities a RPA CoE includes are:
-
As part of an AOM, drive process automation across the enterprise, upskilling teams and increasing awareness of RPA across business units.
-
Evaluate the quality of the developed automations ensuring that best practice and standards are applied.
-
Follow and report the main development stages of ongoing RPA initiatives.
-
Guarantee the execution of established RPA governance guidelines, frameworks, and processes across the enterprise.
UiPath and NSS Can Help!
The key to a successful AOM and CoE is a well established RPA Candidate Intake Method and Pipeline, strong development and deployment standards and requirements, and a scalable method for RPA Managed Service and Support. UiPath and NSS have partnered to offer the best RPA Capability Bundle!
The Ideal RPA Candidate Identifier and Development Pipeline Management Tool
Always Watching, Always Vigilant! Identifies Critical Exceptions and Handles Them
An Enable-Build-Operate Model for any RPA Use Case or Development Need
